Will my parcel fit through my letterbox?

We always use the smallest box/mail bag available to make sure as many parcels as possible fit through letterboxes. If your parcel doesn’t fit through your letterbox and no one is at home to receive the parcel, it may need to be collected from your local Royal Mail sorting office. You will be left a calling card, which will tell you where and when you can collect the parcel.

If you’d prefer, we can send your parcel to a different delivery address. You can do this either by requesting this when placing your order or if you have already placed the order please contact us as soon as possible and if we can change the delivery address before it is posted, we are more than happy to do this.